Are your free product offers really free?
Yes! You only pay for the costs actually incurred in taking your order and ensuring your product reaches you and for any product upgrades that you select when you customise your product. If you want to get your free product faster, expedited delivery is also available for an additional charge.
FREE offers are not valid on any more than 10 items per order. Please note that Vistaprint reserves the right to rescind, revoke or terminate this offer at any time, with or without cause.
What is processing?
Processing fees include the various costs associated with processing your product and your order, such as expenses and costs related to acquiring and processing your order, including costs and expenses payable to third parties for acquiring and processing of customer orders and transactions, internal processing charges incurred directly by Vistaprint, transaction fees charged by third party payment processing firms and other expenses incurred by Vistaprint with respect to customer orders. Processing does NOT include any charges for the product itself, including costs related to raw materials or manufacturing of the product.
FREE offers are not valid on any more than 10 items per order. Please note that Vistaprint reserves the right to rescind, revoke or terminate this offer at any time, with or without cause.
If you are not 100% satisfied with your purchase from us, simply contact Customer Support within 30 days from the date you receive it (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding shipping and processing costs.
Be sure to preview your designs carefully and correct any mistakes prior to placing your order.
Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the document creation process.
- Errors in user-selected options such as choice of finish, quantity or product type.
- Damage to the products arising after delivery to the customer.
We offer a low price guarantee on:
If you should find one of the products backed by our Lowest Price Guarantee in the same quantity at a lower price, we'll refund the difference. It's as simple as that. Just notify us within 3 business days after placing your order.
