Glossy Business Cards

Response from Vistaprint Customer Care Team:

We are so sorry to hear of your disappointment with the quality of the paper stock that you received with your recent business card order. We want to make this right and have provided a resolution to your account. A follow-up email with more details will be sent to you. Please note, we offer different printing techniques (for example offset vs. digital) which are used for orders. Each printing technique uses different paper stocks which may vary. We are unable to guarantee a specific printing technique based on the automated selection process used during processing. We hope this information will provide more insight.

Response from Vistaprint Customer Care Team:

We regret that the survey invitation came before your orders. Our system automatically sends these emails upon dispatch of the shipment. Please note, that customers can select their preferred shipping speed and receive an estimated arrival date before payment. Regarding your Standard delivery option, after reviewing the order information, we confirm that everything is proceeding as scheduled. Please rest assured, we're working diligently to ensure prompt delivery. We trust this clarifies matters for you.

Response from Vistaprint Customer Care Team:

We're sorry to hear about your disappointment with the borders on your Business Cards. Ensuring that our customers receive the correct design is important to us, and we apologize for any inconvenience this mistake may have caused. Kindly respond to this email with the images of the cards received, so that we can match it with the submitted order and we'll work with you to find a solution that you'll be pleased with. Thank you for bringing this to our attention, and we look forward to hearing from you.