Promobox Customer Service

Customer Support

I did not receive Promobox, how can I track the order?
Current box status and shipment tracking information is available on your Promobox dashboard. If this information is not available, please contact us and we will track the order for you.
I changed my mind. How long do I have to cancel Promobox?
We always seek to provide the highest quality of service possible. Order cancellation and a credit can be issued only when the order has not yet been fulfilled. Please contact us to cancel your order.
What if I don't like the items I received in my box?
We would love to hear from you and will do our best to make sure you are satisfied with Promobox. Please reach out to us by sending an email to
How do I reach support with questions?
If you have any additional questions please email us at
The operating hours for the CARE team are:
Monday-Friday: 7:00am-Midnight
Saturday-Sunday: 8:00am-8:00pm

Box Contents

What is included in my Promobox?
The Promobox includes up to four of Vistaprint»s best products designed specifically for your business. We analyze the responses to the survey to determine the best mix of products to send to each individual customer.
How do you learn about my preferences?
Upon sign-up, you will be required to complete a short survey where we will learn about your design preferences. The survey is extremely simple and will only take a few minutes to complete. You will be asked to upload a logo (if available). In addition, we will ask you about your brand style preferences, such as colors & fonts. At the end of the survey, we will ask you to come up with a list of products or services offered by your business.
Is there a way to update my preferences after I receive my first box?
Once you have subscribed to Promobox, you can access your own personalized Promobox dashboard at On this dashboard you can update business information, subscription options, review products and provide feedback.

Submitting Content

Can I change my artwork after I order my Promobox?
All of the products we create will be available in your Vistaprint portfolio after you receive Promobox. We do not offer a feature to preview and modify the products while the Promobox is being fulfilled. Be sure to proofread your products & services text before submitting the survey. You can modify the business information at any time by going to the Promobox dashboard at
What file types do you accept?
Please be sure to submit artwork in one of the following file formats:
  • PDF Image (*.pdf)
  • JPEG Image (*.jpg,*.jpeg)
  • PNG Image (*.png)
Any image you create on your computer should be created in CMYK mode. The image resolution should be 300 dpi (dots per inch) or higher.
Can I speak to a designer about my design preferences?
Our designers take utmost care to ensure that your design preferences are reflected in the created marketing materials. In the survey, you can use the open-ended text fields to describe your preferences. Please include as much detail as possible. We do not currently offer the option to communicate with a designer directly.
Can I add an offer? What makes a good offer?
There is a place in the survey to add the offer text. Perhaps, you could tell customers about an upcoming sale, a grand opening or a new product launch. If you run a service-based business, the offer could be about a free estimate or about a discount for first time buyers. A good offer builds excitement about your business and it gets people to try the product or service.
So, does your team create new marketing materials for me?
Absolutely! Our design team will review the contents of the survey and will use as much of your artwork as possible to create stunning marketing materials custom-made for your business. In certain cases, the designers will use some of the content from your website (if available) to create top-quality marketing materials for you.

Subscription and Payment Details

Are there any extra fees associated with the subscription?
There are no additional fees associated with this subscription.The items you receive in the box are yours to keep.
I changed my mind, how do I cancel the subscription?
Canceling your subscription is easy. You can cancel the subscription at any time by going to your personal Promobox dashboard at The self-cancellation option will be located on the left side of the dashboard. You can also email us at any time at We appreciate any comments you may have, as we are always trying to improve our service.
What forms of payment can I use?
We accept the following payment methods on our secure site: Visa, MasterCard, American Express, Discover Card, PayPal. Please note that the delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by check, your order will be processed after we have verified that your check has cleared.
How do I improve my future boxes?
Please go to your personal Promobox dashboard - On this dashboard you can update the business information, subscription options, rate products and provide feedback. If you are still experiencing issues, please contact us.

Promobox Delivery

I just placed an order, when will Promobox ship?
Your box will arrive within three to four weeks from the order date. We take this time to design, print, package and mail the Promobox. We cannot guarantee the exact date as this is dependent on the postal service. You will receive an email with shipment tracking number when Promobox is shipped.
How is Promobox mailed?
Promoboxes may be mailed using UPS, or the United States Postal Service.
How big is Promobox?
Promoboxes come in several different sizes to accommodate the products chosen for you each month.
Where does Promobox ship?
Promobox is only available in the United States and Canada, however we are actively working to launch Promobox in new countries.
Is it possible to re-order products in Promobox?
After receiving the Promobox, we will send you a link to a webpage where you can modify and re-order any of the marketing materials in the box. All of the products will also be available in your portfolio on
Can I still access my designs after I cancel the subscription?
Absolutely. The designs we develop in Promobox are yours to keep. They are always available in the portfolio in your Vistaprint account to modify and use.
Can I return my Promobox?
Promoboxes are custom-designed for your business. They are not eligible for returns.