Thank you for sharing your feedback with us. We’re sorry to hear that the hat wasn’t the traditional flat bill style you expected, and we’d like to make this right. Could you please send us a photo of the item you received so we can better understand the issue and assist you with a suitable solution? If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

Thank you for your feedback. We’re glad to hear you’re happy with the Yupoong Classics™ Snapback Cap quality and embroidery. We’re sorry to learn that the style wasn’t exactly what you were looking for. For future orders, we recommend reviewing the product specifications on the product page to ensure the style and fit meet your expectations. We value your patience and understanding and appreciate the opportunity to assist you.

Thank you for sharing your review. We're pleased that the embroidery on the Yupoong Classics™ Snapback Cap looks top-notch. However, we regret hearing that the quality wasn't as expected. We would like to investigate this further, so we can assist you better. Could you please reply to this email with a photo that highlights the quality concern? We appreciate your cooperation and look forward to hearing from you soon.