FAQ: Vistaprint RFS Reusable Mask

Why is Vistaprint producing masks with a Replaceable Filter System?

For more than 20 years Vistaprint has been a partner of small businesses around the world. As we’ve traversed this pandemic together and learn each day of ways we can keep one another safe through the peak of its spread and into a post-pandemic world, it became evident that high-quality masks would play a major role. As small businesses and consumers alike begin to consider the “new normal” of daily occurrences, we want to help them feel confident they’re doing all they can do for themselves and their community. Because of Vistaprint’s mass customization background and global reach, we’re uniquely positioned to provide a solution.

Though many health organizations and public officials around the world agree that any mask is better than no mask, we feel it’s important to offer a mask that is of the highest quality, filtered, and reusable as masks will be a part of our lives for a long time. In the same way you would expect high quality in other daily garments like shirts, jeans, jackets, or a pair of shoes, you should expect the same high quality from your mask.

This newly released line of face masks with a replaceable filter system was engineered for performance, tailored for comfort and priced to include all delivery costs. While providing this higher quality, durable and washable face mask, we’re also committed to doing all we can to help local communities impacted by COVID-19. For every mask purchase, we are giving a portion to small businesses and communities impacted by the pandemic.

Vistaprint is also supporting small business owners by offering marketing services such as products with COVID-19 messaging, an expanded suite of online marketing services and a content hub to help guide them during this time. We will continue to work tirelessly to make the highest quality masks be available to everyone that needs one while supporting small businesses every step of the way. 

**Note that our reusable face masks are not medical devices or personal protective equipment (PPE).

How does the RFS mask help?

  • Many health organizations and public officials around the world agree that any mask is better than no mask and we feel it’s important to offer a mask that is of the highest quality, filtered, and reusable as masks will be a part of our lives for a long time. While they are not medical grade or personal protective equipment (PPE), our face masks provide a physical barrier and are suitable for everyday use by the general public or workers that don’t need PPE. Health Canada recommends wearing a face mask or covering can be an additional measure you can take to protect others around you and can be useful for short periods of time, when physical distancing is not possible. When we all wear face masks, we all help slow the spread.

Why is the RFS mask priced differently from previous masks available through Vistaprint?

  • This newly released line of face masks with a replaceable filter system was engineered for performance, tailored for comfort and priced to include all shipping costs. While providing this higher quality, durable and washable face mask, we’re also committed to doing all we can to help small businesses impacted by COVID-19. For every mask purchase, we are giving a portion to small businesses and communities impacted by the pandemic.

Where are donations going?

  • We are committed to doing all we can to help small businesses impacted by COVID-19 and want to ensure our mask proceeds make the biggest impact possible. With each face mask purchase, we are giving a portion to small businesses and communities impact by the pandemic.

Where are RFS masks made?

  • The RFS masks available in the US and Canada are manufactured in Mexico and China.

Are RFS Masks Customizable?

  • Vistaprint makes customized versions of our RFS mask. You can create one with your logo or image by using our online tool. You can purchase up to 999 masks. If you need 1000 or more, you’ll need to contact us for bulk ordering.

RFS Mask Technical Specifications

  • Both adult and children’s masks include adjustable straps.
  • Outer layer: 100% polyester fibre.
  • Vistaprint masks are Latex-free.
  • Before wearing any fabric face mask for the first time, remove the filter and wash the mask.
  • Always remove filter before washing the mask.
  • Wash by hand or in a washing machine. If using a washing machine, use a gentle cycle and natural detergent. Air dry or machine dry on low heat.
  • This product has not been FDA cleared or approved, but has been authorized by FDA under an Emergency Use Authorization (EUA) for use as source control by the general public and by health care providers in healthcare settings as to help slow the spread of infection or illness during the COVID-19 pandemic. This product is: (1) not intended for use as a surgical mask or to provide liquid barrier protection; (2) not recommended for use in a clinical setting where the risk of infection through inhalation is high; (3) not intended for antimicrobial or antiviral protection or related uses; (4) not intended for infection prevention or reduction; (5) not a respiratory protective device and should not be used for particulate filtration; and, (6) not for use in high risk aerosol generating procedures. This product shall remain authorized for such uses only for the duration of the FDA’s declaration, under section 564(b)(1) of the Federal, Food, Drug and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1), that circumstances exist justifying the emergency use of medical devices, unless the EUA is terminated or revoked sooner. The spread of COVID-19 can be reduced when cloth face coverings are used along with other preventive measures, including social distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

Mask Sizing

  • Masks come in 3 sizes: Kids, Adult Small, and Adult Large.
    (If you purchased an Adult mask on or before July 27th, you have an Adult Large mask.)

    Dimensions:

    • Kids: 19.6 x 12 cm / 7.7 x 4.7 in
    • Adult Small: 22.4 x 13 cm / 8.8 x 5.1 in
    • Adult Large: 24 x 15.5 cm / 9.4 x 6.1 in
  • If you’re looking to find your Adult size, use a flexible tape measure or string to measure the distance from the bridge of your nose to just under your chin. If this is closer to 5 inches, you’re an Adult Small. If it’s 6 and above, you’re an Adult Large.

Kids Masks

  • Masks suitable for children 4 and up, only under adult supervision.
  • For best results, adjust the ear loops so that the child’s mask is tight and secure on their face.

About Mask Filters

  • Replaceable filters are available in 2 sizes:

    • Adult Large

    • Adult Small/Kids.

  • Replaceable filters are not washable or cleanable.

  • If you purchased an Adult mask on or before July 27th, you will need an Adult Large size filter.

  • Adult Small masks will need an Adult Small/Kids size filter.

  • Kids masks will need a Kids size filter.

  • Filters are sold separately in packs of 10.

  • Each filter can be used for up to 12 hours.

  • Store filters in a clean, dry place.

  • Do not rub the filter.

  • Masks and filters are shipped as they are available and may arrive separately.

If you have any additional questions about Vistaprint’s RFS Mask, please feel free to contact our Customer Care team at mask-support@vistaprint.ca