Matte Business Cards Templates

Thank you for your review. We are very sorry to hear about your disappointment with how your business cards turned out, and we understand how frustrating it is when a product does not meet your expectations. We would like to advise that upon checking your design file, the elements were unfortunately not well set up and were scattered across the layout. Specifically, the purple bar element was covering most of the text that was added during the design process. Our production facility utilizes fully automated printing systems, which means our machines print the exact file submitted without manual checks or alterations. Please note that customers are provided with multiple opportunities to view and approve their layout—from the design studio all the way to the final cart page, there are several preview screens designed to catch these issues before purchasing. However, it appears these warnings and previews were overlooked prior to finalizing the order. Despite the setup issues on the original file, we want to help make this right for you. We have gone ahead and made the proper adjustments to fix your layout. We have sent a separate email to you containing the updated preview of your cards. Please review the new layout and reply directly to that email to confirm if you would like to proceed with a one-time courtesy replacement at no cost to you. We appreciate your feedback and hope to have the chance to restore your confidence in our service.