Custom Tissue Paper Templates

Thank you for sharing your feedback on your recent Custom Tissue Paper order. We understand your concern that the paper felt very thin and did not meet your expectations, and we appreciate you taking the time to let us know. Looking at your account, the chosen paper weight was 18#, which is our mid‑weight option—more opaque and slightly sturdier. For a heavier choice, we recommend the 30# option, which is the most opaque and substantial. To help avoid this in future orders, we recommend double‑checking the product specifications on the product page before designing, as well as reviewing the details in your shopping cart before checkout. Your feedback will be shared with the relevant team to review and improve product clarity, ensuring customers have a better understanding of the differences between available weights before ordering. If you have further questions or need assistance, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time support: https://www.vistaprint.com/customer-care/help-center/. We value your input and thank you for allowing us to assist. We look forward to supporting your future projects with the quality and reliability you expect from VistaPrint.

Thank you for sharing your feedback with us. We are very sorry to hear that your tissue paper arrived wrinkled, as we always want your packaging to look crisp and professional. To help us look into this and make things right, could you please reply directly to this email and share a few images of the tissue paper's current condition? Once we receive those photos, we will get a resolution sorted out for you right away.

We’re sorry to hear that the Custom Tissue Paper did not meet your expectations, particularly regarding the black background appearing patchy and lighter than intended. We understand how important accurate and consistent print quality is for your design. To help us investigate this further and resolve the issue, could you please send us a photo of the received product? This will allow our team to review the print outcome and determine the best possible solution for you, such as a reprint or alternative resolution. We appreciate your cooperation and look forward to assisting you further.