Thank you for sharing your experience with us. We’re sorry the cups didn’t arrive in the condition or quality you expected, and that the QR code printing wasn’t usable. We’re glad our customer care team was able to make things right, and we look forward to assisting with future products of interest.

We’re pleased to hear that you liked the Clear Tumblers with Colored Lids, but we sincerely regret that the logo appeared smaller than expected and that the packaging led to damaged items upon delivery. We understand how frustrating this must have been, and we truly appreciate your feedback. Upon reviewing the Design Edit page, we noticed that your uploaded image was rectangular, while the design area for this product is square-shaped, which may have affected the final printing size. To assist you further, we kindly recommend replying to this review with photos of the damaged items, including the affected quantity, so we can thoroughly review the issue and work with you to find the best resolution possible. Rest assured, your comments have been shared with the relevant team for review and consideration, as we continuously strive to improve our products and packaging to better meet customer expectations. We appreciate your patience and look forward to hearing from you soon.