We’re very sorry to hear that the writing on the pen is unreadable. We understand how disappointing that can be. The design area on this pen is quite small at 0.28 in x 2.28 in, so the full image that was placed in that space could not appear clearly when printed. This also made it difficult to see online during the preview. For future orders, the design may need to be adjusted to simple text or fewer elements to ensure better visibility. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We’re here to help!