Interior Design Foam Boards Templates

Thank you for your feedback. We are thrilled to hear that your graphic was spot on, but we are incredibly sorry that the foam board arrived creased due to improper packaging. We always want your items to arrive in pristine condition, and we understand how disappointing this must be. To help us address this with our packaging team and get a resolution sorted out for you right away, could you please reply directly to this email and share a few images of the damaged foam boards? Once we receive the photos, we will make things right immediately.

Thank you for sharing your feedback, and please accept our deepest apologies for the printing issue on your Foam Board. We completely understand how incredibly disappointing and embarrassing it must have been to display a misprinted sign at your wedding, especially with your background as a graphic designer. A wedding is a once-in-a-lifetime event, and we are truly sorry that we fell short of the quality you expected and could not get a replacement to you in time. Upon reviewing the production details, it looks like the Foam Board shifted slightly on the press during printing, which caused the top section to appear doubled. We are addressing this directly with our production team to ensure it serves as a strict point of improvement for our quality control process. We also reviewed your account and noted that one of our Care Specialists has since been in touch and processed the necessary actions on your order to resolve this for you. We know this cannot make up for the experience on your special day, but we truly appreciate your past business and hope you can accept our sincerest apologies.