To find your missing order, follow these steps:
Confirm the shipping address
Check the order details to verify that the street number and ZIP code are correct. Small errors in the address can cause issues with the delivery.
Check the tracking status
Find the tracking link in your order history to check if the carrier left any notes. For example, there may be information about when and where the package was delivered.
Search common delivery spots
Carriers often place packages out of public view to prevent theft. Check behind planters, under porch stairs or near side entrances. It is also helpful to check if a neighbor or building manager has accepted the delivery on your behalf.
Request a replacement
If you're still unable to find your package, let us know so we can send the order again. The fastest way is to request help through our self-service support form. You can find a detailed guide for doing so here: My order hasn't arrived, what can I do?
