If you have a concern that was directed to Wix customer service by an escalation from our team, and you missed the call, follow the article below to reschedule.
Step 1:
An email will be sent to your mailbox advising you that Wix attempted to call but was unsuccessful. It also includes a link to the chatbot that you should use to request a callback.
Step 2:
You'll be directed to the Wix bot, next you should sign in.
Step 3:
Fill in your VistaPrint email address and password.
Step 4:
From the list, select the topic that summarizes your issue.
The chatbot will ask additional questions to properly direct your concern.
Step 5:
The bot will suggest a Wix article that could help with the issue. Type No to connect with a Wix specialist.
Step 6:
Your list of sites will appear, select the site you'd like assistance with.
Step 7:
To reschedule, select Request a callback now. Please keep in mind that, due to the service level agreement, the callback may take up to 24 hours.
Step 8:
Describe your issue in a bit more detail to provide additional context. You can also include screenshots.
Step 9:
Select Request my callback now to submit the callback.
Step 10 :
Add your phone number and your request is submitted, a Wix agent will call within 24 hours!
If you need assistance click here!
