Thank you for sharing your detailed feedback on the 25 Carbonless Forms with no padding (loose set). We truly appreciate your long‑standing trust in VistaPrint and are very sorry to learn that this order did not meet your expectations, especially given the importance of these forms for your school. To clarify, the product page specifies that each set includes 2 or 3 sheets of 20 lb. text paper, a lightweight, flexible stock commonly used in books or magazines. Writing on the top white sheet transfers to the sheets underneath, and each sheet features your custom design. We understand how the difference between “sets” and “individual forms” could confuse, and we regret that this impacted your planning and timeline. Your feedback about both the product and your customer service experience is extremely valuable, and we will ensure it is shared with the relevant team for review and improvement. If you have further questions or need assistance before placing future orders, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We sincerely appreciate your honesty and will make every effort to improve our products and services so that future experiences reflect the quality and reliability you’ve come to expect from VistaPrint.

We're pleased to hear that you're happy with the quality of the material used for the printing of the invoices and are sorry the pricing did not meet your expectations for the size and quantity. We'll have this feedback passed on to the relevant team for review.

Thank you for taking the time to share your feedback on the Carbonless Forms. We regret to hear that the size of the font was small, and the structure of the form was not as expected. The design used on the template was an upload. As such, the size of the text will be printed based on the design. The image could have been made larger by filling up the design area within the dotted lines. For best results in the future, we suggest that you request a "PDF proof" of your design before completing the order; www.vistaprint.com/customer-care/help-center/360052259371/. This is available in the editing studio, and when viewed at 100%, it will show you what the document will look like when printed. From our review of the order details, the padding option for this form is "no padding (loose set)". Please note that this information is listed on our website: www.vistaprint.com/marketing-materials/carbonless-forms. We are prepared to assist with a replacement order with larger-sized text, and we have made adjustments to the design. The updated version is now in your Shopping Cart. Please take a moment to review the form and kindly confirm your approval by replying to this email. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

We regret to hear that the size and quality of the carbonless forms did not work for you. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the forms did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. Feel free to contact us directly for any additional assistance.