Photo Balloons

Thank you for reaching out, and we are very sorry for the inconvenience caused by the issues with the name and size on your balloon. Upon checking into this, we understand that you had trouble updating the name from the pre-made template for the Balloon. As a one-time courtesy, we have updated the design based on your updates and have processed a replacement at no cost to you. This will be fulfilled under your original order number, and an email with tracking details will be sent to you as soon as it ships out. Please feel free to dispose of or recycle the initial item you received. For future orders, we kindly advise you to double-check your design details before finalizing. If you ever experience any technical issues or difficulties with our templates, please reach out to us right away so that we can provide timely assistance and help you get the perfect print.

We are very sorry to hear that the print quality on your balloon was not as clear as you expected. We understand how important it is for your designs to look sharp and professional, and we regret that this was not the case for your order. To achieve the best possible results, we recommend using a high-resolution photo of at least 300 dpi, as this ensures the details remain crisp during the printing process. Our records indicate that our Customer Care team has already assisted you with a resolution regarding this matter to ensure your satisfaction. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/.