VistaPrint® Large Cotton Tote Bag – 15" H x 18.5" W

While we are happy to read the overall look of the hat was satisfactory, we regret to hear that the back strap clip came loose after only a few days of use, as we understand how disappointing this must have been. To make amends, we have processed a free replacement order for the cap. Please note that the order number will remain the same, and once the replacement parcel has been shipped, you will receive an email confirmation including the tracking details. Moreover, please rest assured that your feedback regarding the product durability and hardware quality will be reported to our quality teams for further review and investigation. We appreciate you bringing this matter to our attention and thank you for the opportunity to rectify the issue.

Thank you for sharing your feedback on your recent order of Standard Business Cards, Custom Mugs, and the VistaPrint® Large Cotton Tote Bag. We are pleased to know that the mugs and tote bags met your expectations and that you were satisfied with their quality. We also acknowledge your concern regarding the business cards and understand how important it is for the cardstock and print to reflect the clean and simple artwork you intended. To highlight your design more effectively, we recommend exploring our premium options such as Embossed Gloss, Raised Foil, or Foil Accent, which may better suit your preference: https://www.vistaprint.com/business-cards/premium Your feedback has been shared with our product team for review, as it helps us improve both the quality of our card stock and the accuracy of print results. In future orders, if you have questions or need guidance before completing your purchase, our Customer Support team is available at 1‑866‑207‑4955 or through our Help Center at https://www.vistaprint.com/customer-care/help-center/ for real‑time assistance. We truly value your input and appreciate the opportunity to assist you. Your comments will help us continue refining our products and services to ensure they meet the standards you expect.