Flexfit® 110® Mesh-Back Cap

We are sorry to hear that the Flexfit® 110® Mesh-Back Cap did not meet your expectations. While we appreciate your note that the fit was acceptable, we understand your concern regarding the overall shape and how the cap sits. To proceed, we have reached out to you via email to offer a satisfactory resolution and to ensure the matter is fully addressed. Please feel free to reply so we can continue assisting you and work toward the best possible outcome. Your feedback is very important to us, and we will ensure it is shared with our quality teams for review and enhancement, especially regarding fit and product presentation. We appreciate the opportunity to make this right for you.

We understand how disappointing it must be to receive embroidery that appears inconsistent and does not meet your expectations, especially when ordering multiple items for your company. Quality control is very important to us, and we regret that several of your caps were affected by the placement and visibility of the design, particularly along the seam. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/