New Era® Adjustable Unstructured Cap

We appreciate you taking the time to share your experience with your business baseball cap, and we are glad to hear that the feedback you received about its appearance has been positive. Upon checking your order details, we can confirm that the parcel was delivered on April 17 to the delivery address selected at checkout. Furthermore, we understand that the timing did not align with your travel plans, which prevented you from receiving it in person. If you need any further assistance or would like help with anything related to your order, please feel free to reach out. We remain at your disposal and are always happy to help.

We are sorry to hear that your New Era® Adjustable Unstructured Cap did not fully meet your expectations, particularly with the print alignment appearing slightly off. To help us review this further, please reply to this email with clear photos of the received cap, showing the printed area and the issue you have highlighted. This will allow our team to assess the alignment and investigate the matter properly. We appreciate your cooperation, if your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.