Thank you for taking the time to share this detailed feedback. We're really sorry to hear that the stitching on your hats arrived in such poor condition — that’s not the level of quality we want you to experience, and your comments about loose threads and incomplete stitching are definitely concerning. To help us take the right steps and get this resolved for you, could you please share a few images of the hat showing the stitching issues, including the loose strands on the back? Once we have those, we can review the details and assist you with the best possible resolution. We appreciate you bringing this to our attention, and we're here to help make things right.

Thank you for sharing your feedback on your recent purchase of the Port Authority® Low‑Profile Snapback Trucker Cap. We’re pleased to know the hat fits well and that you’re happy with its overall look and feel. At the same time, we’re truly sorry to learn that part of the logo embroidery was missing, as we understand how important it is for every detail of your design to be represented accurately. To help us review this further and provide the best resolution, we kindly ask that you reply with clear photos showing the missing embroidery details. In addition, if possible, please share the original digital file of your artwork as a reference. This will enable our team to thoroughly investigate and work closely with you to address the issue. Please be assured that your feedback has already been shared with the relevant team as part of our ongoing efforts to improve product quality and customer experience. If this matter is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955. Alternatively, you can visit our Help Center at https://www.vistaprint.com/customer-care/help-center/ for immediate assistance. We sincerely appreciate your input and look forward to making this right.

Thank you for sharing your feedback. We’re sorry to hear that the logo size and stitching on your hats didn’t meet your expectations. To help us understand the issue better and work toward a solution, could you please send us a photo of the hats showing the areas of concern? Once we receive the photo, we’ll review it and discuss the best way to resolve this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

We’re glad to hear that you were impressed with the overall quality of our Port Authority® Low-Profile Snapback Trucker Caps. However, we’re sorry to learn that the logo embroidery was crooked and did not meet your expectations. Your feedback is extremely valuable in helping us identify areas for improvement, and we’ve shared your comments with our product team for further review. Additionally, we have reached out to you via email to discuss this matter in greater detail and work toward a satisfactory resolution. We look forward to your response and input.

Thanks for your feedback on the Port Authority® Low-Profile Snapback Trucker Cap. We regret hearing that the design did not turn out as expected. We would love to assist you further and ask that you please reply to this email with a photo displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.