We're happy to hear that you're pleased with the hats received and apologize for any confusion caused with the messages sent. We're seeing that a different type of hat was ordered previously and so this may be the reason for the request for an update. The embroidery area for the previous order is larger than the one for the most recent order.

We're sorry to hear that the logo was not embroidered correctly on the hats. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another set of hats. You should receive the order within a few days. Thank you for bringing the issue to our attention and giving us the chance to help.