Richardson® Low Profile Trucker Cap

We are truly sorry to hear that your Richardson® Low Profile Trucker Cap did not meet expectations, especially regarding the embroidery alignment and centering, and we understand how disappointing this must be when it does not match the approved proof. After review, we noted that our support team has already responded and addressed the issue by arranging a free rush reorder for you. Rest assured, this matter has also been reported to our quality teams for review, as we continue working to improve accuracy and consistency in our embroidery production. We appreciate you bringing this to our attention and the opportunity to make this right.

Thank you for taking the time to share your feedback. While we are happy to hear that you love the quality of the Richardson hats, we sincerely apologize that the alignment of your designs was off-center and tilted. We appreciate you mentioning that our team was able to take the necessary actions for the order. Your feedback regarding the placement issues is invaluable, and we have shared these details with our production team to ensure improvements are made to our quality control processes. We are grateful for your support and the opportunity to make this right. If there is anything else we can assist you with, please feel free to reach out.