Please accept our sincerest apologies for failing to meet your expectations with how the jacket turned out. We understand that you're disappointed with this and, we wanted to make this up to you. Your account was reviewed and, we've taken the necessary steps to make this right. Also, an email will be sent to you with more information about this. We hope this helps.

It's a privilege for us that you like the order. We continually strive to improve our service, and your input gives us the chance to do better. Thank you for your review.

It disappoints us to hear that your Eddie Bauer® Ladies Packable Wind Jacket fit larger than you were expecting. We recommend that customers review the size charts for each individual product as they vary. If this was done, you may disregard. We will be contacting you to provide assistance.