We're glad to hear you liked the logo and we’re sorry to hear the fit and thickness weren’t quite what you expected. This jacket is made from 100% polyester and features a water-repellent finish, which keeps it lightweight while offering some protection from the elements. For future orders, we recommend checking the size chart and product specifications on the item page to help ensure the best fit and match for your needs. Let us know if you ever need help selecting the right size.

Thank you for taking the time to share your thoughts about your recent order with us. We’re pleased to hear that you love the feel of the jacket! However, we're sorry to hear of the issues you’ve encountered with the logo size and quality. We want to make this right and have processed an edited replacement order at no additional cost to you. Details of this replacement order can be viewed in the order history/details of your VistaPrint account. If you have any future product or design-related queries, please let us know. We're here to help.

We apologize if the material of your item did not meet your expectations. Ensuring that our products meet high standards of quality is important to us, and we regret any disappointment or inconvenience caused by this issue. Kindly respond to this email with the images of the Elevate Women's Egmont Packable Jacket received, and we'll work with you to find a solution that you'll be pleased with. Thank you, and we look forward to hearing from you.