We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. While we understand the feedback shared, the information and visuals of each material is shared on the page with the Sweater for review prior to selecting and ordering. Please reply to the email with a photo of the item received so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options, just let us know how you'd like to proceed.