Thank you for letting us know. We’re genuinely sorry to hear this wasn’t the experience you deserved. We understand how helpful it would have been to receive a wider variety of paper finishes and clearer pricing insights in your Free Business Sample Kit, and we regret that it didn’t meet your expectations. The kit includes pre-printed examples designed to showcase how different types of businesses can use our products. While the paper samples may appear similar, they’re intended to give a general feel for product quality and format. That said, your feedback is incredibly valuable, and we’ve shared it with the relevant team for review and future enhancement. If you already have a specific product in mind, many of our items offer low minimum quantities, some as low as 1, so you can create a custom design, order a small batch, and evaluate the result before placing a larger order. We’re glad to hear the rest of your order was perfect, and we’d love to assist you further if needed. Our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time support. Thank you again for your continued trust. We’re here to help make every experience a great one.