Jewelry Tags

Thank you for sharing your VistaPrint experience and your feedback on your recent Jewelry Tags order. We are glad to hear that the printing turned out great and that the upgraded black front looked perfect. At the same time, we value your input and truly regret any inconvenience you experienced regarding the unprinted back and the paper thickness. We understand how essential it is for jewelry packaging to provide adequate support and reflect your brand aesthetic, especially when presenting handcrafted pieces. Looking at the Jewelry Tags product page: https://www.vistaprint.com/packaging/jewelry-tags, the product overview outlines options for single- or double-sided printing. A review of your order history confirms that single-sided printing was selected during customization, which automatically leaves the reverse side in its natural white cardstock. To achieve an all-black design on both sides, selecting double-sided printing allows the background color and any additional details to be printed on the reverse. For future orders, we recommend double-checking the product specifications and reviewing the front and back previews before completing checkout to ensure the layout matches your expectations. Regarding the cardstock thickness, while our current tag stock works well for delicate items, we understand that heavier jewelry pieces require a more substantial and rigid feel. We take your feedback seriously and will be sure to pass your comments directly to our packaging and product development teams for review and improvement as we evaluate thicker paper stock options. We acknowledge your concern and remain dedicated to refining our product line to better support small business makers. If you have questions before placing your next order or would like assistance exploring alternative heavyweight card stocks and setting up double-sided artwork, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center for real-time assistance: https://www.vistaprint.com/customer-care/help-center/ We are grateful for your review and look forward to the opportunity to assist you with a solution that perfectly suits your jewelry collection.

We appreciate you taking the time to leave a review, though we are sorry to hear that the final look of your tags did not entirely meet your expectations. After review, we are happy to see our support team has responded and is currently handling your query via email to offer a suitable resolution. To help us move forward and resolve this for you as quickly as possible, please reply to our team's email sent on October 21 to proceed. We truly value your business and look forward to assisting you further. Should you have any questions or need further assistance, please don't hesitate to reach out to our support team via this direct link: https://www.vistaprint.com/customer-care/help-center/