They printed great, but had a poor die cut around the border
Nov 9, 2023 | Brendan | Sweepstakes entry
Response from Vistaprint Customer Care Team:
Thank you for the 4-star review, and please accept our sincerest apology for the printing issue with the Wine Labels you received. We empathize with your dissatisfaction with these outcomes. This is not how we want you to remember Vistaprint. Likewise, we appreciate the provided photo of the received product as a reference. Upon carefully checking, everything looks great from the product preview and printing facility system. We consider this as a production issue that can be resolved by replacing the order. In an effort to help, we've processed a replacement at no additional cost. An email with tracking details will be sent once shipped out. Feel free to keep or recycle the initial items received. We hope that you felt our genuine intention to help. We’ll be sure to share this feedback with our quality team for our continuous improvement, and we will strive to ensure that this error is not repeated in the future.