Sail Flags Templates

Thank you for your feedback. We're glad to hear that you had a great experience with our design team and that they were able to create the design you wanted. However, we're sorry to hear about the dirt stains and your concerns regarding the stitching quality. We understand why this would be disappointing, especially when you had high expectations for the finished product. With proper care, your flag can last up to a year, so we would like to take a closer look at the issues you've described. Could you please reply with photos of the stains and the stitching concerns? This will help us assess the condition of the flag and determine how best to assist you.

We are sorry to hear about the durability issues you have experienced with the poles for your Sail Flags. We strive to provide hardware that is sturdy and reliable, and it is disappointing to learn that these did not meet your expectations for quality and resilience. To investigate this matter further with our production and quality teams, please reply to this email with photos clearly showing the condition of the poles. Additionally, please indicate which specific design from your order exhibited this defect so we can pinpoint the issue accurately. We look forward to hearing from you so we can rectify this situation. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.