not happy
Oct 27, 2025 | Barbara E. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for reaching out. We are sorry to hear that you are not pleased with your custom match order. We sincerely apologize that the artwork was not the same as what you requested, and that the printing was way too small compared to the proof you approved. We understand how frustrating it is when the final product doesn't match your expectations.
To help us investigate this design and sizing issue immediately, could you please send us images of the custom matches you received? Seeing the physical product will allow us to compare it against your submitted design and the proof to ensure we make things right for you. We appreciate your patience. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.