Imperial® The Wrightson Cap

We’re sorry to hear that you were disappointed with the size of the design printed on your hat. We understand your expectation that the design would be printed as large as possible. For this product, the printable design area is limited to 1.57 x 3.15 inches, as outlined in the online design tool. Designs cannot be printed beyond this area. To achieve a different look or better use of the space, the design would need to be edited before placing a future reprint. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We’re here to help and happy to assist with any design adjustments moving forward.

Thank you for sharing your feedback with us. We understand your concern about the stitching and how important quality is to your experience. Upon reviewing your account, we found that one of our Care Specialists has already assisted you and arranged for two replacement items to be sent at no cost. Once the replacements are received, please reach back to us by responding to this email to let us know how they turned out. Your input will help us ensure the quality meets your expectations and allow us to close the loop properly. We appreciate your patience and the opportunity to make this right.

We're sorry to hear that the print on the hat ordered did not meet your expectations and will be happy to see how best we can help with this matter. To assist further, please reply with a photo showing how the print came on the hat.