Port Authority® Garment Washed Cap

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the stitching of the embroidery on the hat did not turn out well. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.

We are sincerely sorry to hear that the color of your custom hats did not meet your expectations and that the shade appears more like a sage green than the khaki you were anticipating. We understand how important brand consistency is, especially when coordinating different shades of green, and we regret the frustration caused by this discrepancy. It is important to note that khaki can encompass many shades and tones depending on the fabric and dye lot used. To help us investigate this further, we kindly request that you share an image of the hats you received in natural lighting. This will allow us to see the outcome clearly and provide you with the best possible assistance. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.