We are glad to hear that you liked the cap itself, and we sincerely apologize for the issues you experienced with the patch. Additionally, we note your concern regarding the stitching, and how some details from your uploaded logo were not fully represented on the final product. To help us fully understand the issue and work toward a satisfactory resolution, please reply to this email with photos of the received cap and patch. Once we receive the images, we will be able to review the matter more closely and provide the best solution possible. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

Thank you for your feedback, and we’re sorry to hear that the embroidered logo on your hat did not meet your expectations. We understand how frustrating it can be when the design appears smaller than anticipated. For this specific hat style, the maximum printable (embroidery) area is 1.5” × 2”, which can make even short text or small logos appear smaller. Please also note that embroidery has certain limitations, complex imagery like photos or gradients may not translate well. Embroidery works best with bold, minimal, and defined graphics. Thin strokes should be removed or made thicker to achieve the best results. Also, if you’d like a larger logo, we recommend exploring other hat styles with a bigger embroidery area that may better suit your design. https://www.vistaprint.com/clothing-bags/hats/caps