Port Authority® Garment Washed Cap

Thank you for reaching out to us and sharing your review. We are so glad to hear that you are happy with the quality and 100% cotton material of your Port Authority® Garment Washed Cap, but we sincerely apologize for the issue regarding your brand logo font not being printed as expected. We completely understand how important it is to have your exact brand identity accurately represented on your custom items. We truly appreciate you bringing this to our attention, as customer feedback helps us continuously evaluate and improve our printing capabilities and design previews. Please let us know if you have any questions or need assistance with future orders.

We are pleased to hear that you are happy with the overall quality of the hats, though we regret that the logo color and size did not meet your expectations. To investigate the color discrepancy you mentioned, please reply to this email with photos of the caps you received. Regarding the size of your logo, we understand how important it is for your design to stand out as intended. For future orders, we recommend carefully utilizing the preview mode and reviewing the PDF proof prior to finalizing your purchase. These tools are designed to provide a clear expectation of how your logo will appear on the product. Thank you for bringing these points to our attention. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.