Port Authority® Five Panel Twill Cap

It is incredibly disappointing to hear that the embroidered design looks nothing like the logo you provided, and we truly regret that this outcome did not meet your expectations. We always want our custom apparel to represent your branding accurately. To help us understand exactly what went wrong and find a suitable solution for you, please share an image of the full embroidered logo on the front of the hat. This will allow us to review the stitching details against your original file and assist you further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

We are extremely sorry about the Port Authority® Five Panel Twill Cap you received. This is not the VistaPrint experience we want you to have, and we appreciate you bringing the stitching concern to our attention. We understand how important consistent quality is, especially when comparing different cap styles. To assist you further, we recommend responding to this review with clear photos of the stitching quality errors noted. This will allow us to carefully review the issue and work with you to find the best possible resolution. We will also ensure your feedback is shared with the relevant team so improvements can be made to maintain the same level of quality across all cap options. If your request is urgent or you would prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. Your feedback is very important to us, and we remain committed to making this right. Thank you again for sharing your experience, and we look forward to supporting you with future projects that reflect the quality you expect.