We apologize for the survey invitation reaching you before your orders. Our system sends these emails automatically upon order placement. After reviewing the order details, we confirmed everything is proceeding as scheduled. Rest assured, we're actively working to speed up its delivery. Your understanding and patience as we resolve this matter are greatly appreciated.

We're extremely sorry to hear about the Port & Company® Five Panel Twill Cap you received. Allow us to make this right for you. Furthermore, we recommend replying to this review and providing a photo of what you have received showing the issue, so we can work with you to find the best resolution possible. We look forward to hearing from you.