We’re truly sorry to hear that the VistaPrint® Embroidered Cap didn’t meet your expectations in terms of fit, material quality, and overall presentation. We understand how important it is for custom products to feel well-made, comfortable, and true to the preview, and we regret that this experience fell short. We also appreciate the photo you provided, which helped highlight the concerns with the embroidery quality. As a valued customer, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've provided. If you're looking for alternatives that better suit your preferences, we invite you to explore our full range of Custom Caps (https://www.vistaprint.com/clothing-bags/hats/caps), which includes options with upgraded materials, structured fits, and refined embroidery finishes. We appreciate your patience and the opportunity to make this right. If you have any further concerns or need assistance, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time support. Thank you again for bringing this to our attention. We’re here to help and hope to earn your confidence in a future order.