We’re truly sorry to hear that the VistaPrint® Embroidered Cap didn’t meet your expectations in terms of fit, material quality, and overall presentation. We understand how important it is for custom products to feel well-made, comfortable, and true to the preview, and we regret that this experience fell short. We also appreciate the photo you provided, which helped highlight the concerns with the embroidery quality. As a valued customer, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've provided. If you're looking for alternatives that better suit your preferences, we invite you to explore our full range of Custom Caps (https://www.vistaprint.com/clothing-bags/hats/caps), which includes options with upgraded materials, structured fits, and refined embroidery finishes. We appreciate your patience and the opportunity to make this right. If you have any further concerns or need assistance, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time support. Thank you again for bringing this to our attention. We’re here to help and hope to earn your confidence in a future order.

Thank you for your review. We are glad to hear the color and your company logo turned out great, and that the rest of your order met your expectations. However, we are sorry to learn that the hat did not meet the same standard, and we understand how disappointing that can be. To help us review the issue further, kindly reply with a clear photo showing the stitching on the bill. This will allow our team to assess the quality and provide appropriate resolution. We also offer a range of hat styles that may offer a better fit and finish. If you are open to exploring other options, we would be happy to help recommend one that suits your needs. You may also use the display images and product specs to help. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via:https://www.vistaprint.com/customer-care/help-center/.

We are pleased to hear the embroidery looks great on the VistaPrint® Embroidered Cap. However, we regret that the structure of the cap is not as expected. Your feedback is important to us, and we would like to investigate this further to assist you better. Could you please reply to this email with photos that highlight the concern? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.