VistaPrint® Printed Baseball Cap

While we are thrilled to learn the quality of our business cards was excellent, we are sorry to hear about your experience with the baseball cap. After reviewing your order, we noted that parts of the submitted design were missing certain elements, which resulted in some letters not appearing as expected in the final print. Furthermore, we strongly recommend carefully reviewing the preview mode and downloading the PDF proof prior to placing an order, as this helps ensure all design elements are correctly displayed and sets clear expectations for the final outcome. In addition, we understand your concern regarding the condition of the cap upon arrival. Please note that we have already taken the necessary steps to compensate for the packaging issue, and further details have been shared with you via email. Moreover, rest assured that the packaging concern has been raised with our relevant teams for review to help prevent similar situations in the future. We appreciate you bringing this to our attention and the opportunity to address your concerns.

Thank you for your feedback! We're sorry to hear that your hat logo wasn't positioned as expected. We're pleased to hear that our care team was able to fix the problem. If you have any future product or design-related queries, let us know. We're here to help.

Thank you for your feedback, and we’re sorry to hear you’re disappointed with the hat. Could you please reply to this email and share more details about the quality issue you experienced? We’d also appreciate it if you could send a clear photo of the hat showing the problem so we can review it properly and assist you further.

We are sorry to hear that the business name on your hat was not as visible as you expected, and we understand how important clear branding is for your product. After reviewing your order, we noted that the submitted design featured very small text and a tiny logo, which resulted in reduced visibility once printed on the hat. Moreover, we strongly recommend carefully reviewing the preview mode and PDF proof prior to placing an order, as this helps set clear expectations regarding how your design will appear in the final print, including size, placement, and legibility. For future orders, we suggest increasing the size of key design elements, such as text and logos, within the allowed print area to ensure better visibility and impact. You are very welcome to adjust your design and reorder at your convenience. We appreciate your feedback and hope this helps clarify the outcome you received. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.