VistaPrint® Printed Baseball Cap

Thank you for your feedback, and we’re very sorry to hear about the issues with your hats, especially the print alignment and overall quality. We understand how disappointing this must be. Could you please reply to this email with more details of the quality issue, along with clear photos showing the print alignment problem? This will help us review the matter thoroughly and assist you further. For an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

We regret to hear that the print on your baseball hat did not meet your expectations and understand your disappointment regarding the visibility of the design. After reviewing the order details, we noted that the submitted design on the hat was very small, and some lettering contained fine details that were not fully complete once printed, causing smaller design elements to appear missing or difficult to read. To help avoid similar issues in the future, we strongly encourage carefully reviewing the on-screen preview and downloading the PDF proof before finalizing an order, as this helps set clearer expectations regarding logo visibility, detail clarity, and the final print appearance. For future orders, you may wish to consider increasing the logo and text size to improve readability and overall print quality on embroidered or printed apparel items. You may also wish to explore our professional design service, where our graphic design team can assist in enhancing your file quality and optimizing the artwork for better print results. Once any preferred edits are made, please feel free to reorder at your convenience. Here's a direct link for your convenience: https://www.vistaprint.com/design We trust you'll find this helpful. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.