Elevate™ Egmont Packable Jacket

Thank you for sharing your feedback about the Elevate™ Egmont Packable Jacket – M. We appreciate you taking the time to let us know, and we understand how important it is for your order to arrive on time and meet your expectations for quality and fit. Looking at your account, we can confirm that this product was replaced due to a missing delivery. Although the courier handled the shipment, we took responsibility by issuing a replacement, which may have contributed to the delayed arrival. Regarding product details, the Elevate™ Egmont Packable Jacket is made of 100% polyester with a water‑repellent finish, ergonomic sleeves with elasticized cuffs, lower concealed zippered pockets, and sleeve cuffs with thumbholes. We recommend responding with clear photos of the product quality concerns noted, so we can review them in detail and work with you to find the best possible resolution. Your feedback will also be shared with our production team to strengthen quality checks and ensure sizing accuracy and fabric standards are consistently upheld in future orders. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We value your trust and look forward to resolving this matter promptly so you can enjoy your products with confidence.

We regret to hear that the quality of the jacket did not work for you. We value your business, so this is not the experience we want you to have. We offer a wide variety of jackets on the website. Hopefully, another brand will work better for you in the future. Here's a link you may use to view all the available brands on the website: www.vistaprint.com/clothing-bags/jackets.

Thank you for your feedback—we’re really sorry to hear that the jacket didn’t fit as expected and understand how disappointing that must be. Based on the size chart, the Elevate™ Egmont Packable Jacket is designed to run larger than standard sizing. Checking this detail ahead of time can help when deciding whether to size down or stay with your usual size. We appreciate you sharing this experience, and we’d definitely recommend reviewing the size guide for future orders to help ensure a better fit. If you’d like help exploring options, feel free to reach out—we’re here to assist.