Thank you for sharing your feedback, and we’re truly sorry to hear that the Elevate™ Egmont Packable Jacket didn’t meet your expectations. We understand how disappointing it is to receive a product that feels thin and fragile, especially when the embroidery turned out well. According to the product page, this jacket is made from 100% Polyester 240T with a water-resistant (600mm) coating and water-repellent finish, designed to be lightweight and packable. It also features ergonomic sleeves with elasticized cuffs for added comfort. That said, we recognize that material feel and durability are just as important, and we regret that this didn’t align with what you had in mind. To help us assess the issue and find the best possible resolution, we kindly ask that you respond with clear photos showing the material concerns. We’ll ensure your feedback is shared with the relevant team for review and improvement. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for bringing this to our attention—we’re here to help and committed to making things right.