We regret to hear that the quality of our Ore 365° Ladies' Journey Fleece Vest did not fully meet your expectations, though we’re pleased to know it was convenient for your needs. Your satisfaction is important to us, and we are eager to assist in resolving the issue. To help us better understand the specific concerns, we kindly request that you reply to this email with images clearly showing the areas where the product did not meet your expectations. This will allow us to investigate further and work towards a satisfactory solution. We look forward to your response.