We appreciate you taking the time to share your thoughts about your new fleece jacket. It’s great to hear that you found the material to be of high quality. However, we are sorry to hear of the sizing issues you experienced, especially with larger sizes. We recommend selecting a smaller size for future consideration. We have since emailed you some information regarding the resolution that has been provided to you, and we hope to make future visits more favorable.

Ensuring that our customers receive clothing items that fit comfortably is important to us, and we regret that the sizing did not meet your expectations. To ensure your satisfaction, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. You may order a different one, and we recommend checking the size chart on the product page first to get the exact measurements. You can be assured that your feedback will be shared with the relevant team for improvement. We hope you feel our genuine intentions to help.

We're glad to know you were pleased with the fit of the polo shirt. Nevertheless, we regret the inconvenience caused by the tight fit of the base layer fleece jacket. We apologize for the dissatisfaction you experienced and for not providing you with the necessary support. This does not represent our typical standards, as our main priority is customer satisfaction. Furthermore, we have processed a free replacement with a larger size to make it up for you. An email confirming the updated order details will be sent to you shortly. We trust you'll find this helpful.