TORN: Love this brand; Color NOT accurate
Oct 17, 2025 | Camille |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for your review, and especially for your honest, detailed feedback. We're so glad to hear you love the Comfort Colors™ brand, and we truly regret that the color accuracy of your recent Garment Dyed Unisex T-shirt didn’t reflect the high standards you’ve come to expect. Your input helps us improve, and we appreciate the opportunity to do better.
We sincerely apologize. Likewise, we have reviewed your photo, and we agree with your assessment: the color you received is much more of a "neon peach" than the vibrant "Neon Red Orange" shown on our website. We completely understand your frustration, especially with such a significant order, and we’re truly sorry that this experience didn’t meet your expectations.
You've pinpointed a unique characteristic of the Comfort Colors™ brand. The "garment dyed" process they use is specifically designed to create a soft, slightly faded, "lived-in" feel. This means that colors, especially very bright or neon shades like the one you chose, will naturally appear more muted and gentler on the final fabric compared to the intense, light-based colors on a computer screen. We sincerely apologize that our on-screen mock-up did not accurately represent this final, softer look.
That said, your experience highlights an important opportunity for us to improve how we set expectations on our product page, something we’re actively working on to better support our customers moving forward. Your feedback is invaluable, and we will be forwarding your review to our website and product teams with a strong recommendation to add a clear disclaimer about potential color variations for this specific brand.
We’re here to support you and would love the opportunity to help make things right. If you’d like to discuss your order further or explore available options, our Customer Support team is ready to assist at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/).
Thank you again for your loyalty and for helping us improve.