We’re sorry to learn that the print on your T-shirt appeared pale and did not meet your expectations. We understand how disappointing this must be and would like to clarify what caused this outcome. After reviewing your order, we found that the submitted artwork was low-resolution, which unfortunately resulted in the muted and unclear print. During the upload process, a red exclamation mark appeared on the editing page warning: “Your image has low resolution and might look blurry when printed. Try uploading a higher-resolution image.” For future orders, we recommend using high-resolution files (at least 300 dpi) to achieve sharper, more vibrant results. We also encourage you to make full use of the on-screen preview and download a PDF proof before finalizing your order, as these tools help spot potential quality issues in advance. Learn more about these features here: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof If you’d like extra support, we also offer a professional design service that can enhance your file quality and prepare it for print. Simply submit your request here: https://www.vistaprint.com/design (applicable design fees apply). A revised version will be sent within 24–48 hours via email for your review and approval before placing your next order. We hope this guidance is helpful and ensures a smoother experience moving forward.