Animals & Pet Care Stand-Up Pouches Templates

Thank you for sharing your feedback on your Stand‑Up Pouches. We understand your concern that the finish did not appear matte as expected and that the black color was not what you had envisioned. After reviewing your Order History here: https://www.vistaprint.com/oh/, we can confirm that the finish selected for this order was glossy; a sleek, shiny option designed to catch light. To help avoid this in future orders, we recommend double‑checking the product specifications on the product page before designing, as well as reviewing the details in your shopping cart before checkout. The finish option is available at checkout and can be set to matte if preferred. To assist further, we kindly ask that you provide clear photos of the pouches received, highlighting the color and finish concerns. This will allow our team to review thoroughly and work toward the best resolution. Your feedback will also be shared with the relevant team to support improvements in product consistency. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center here: https://www.vistaprint.com/customer-care/help-center/ for real‑time assistance. We truly value your input and are committed to helping ensure your products meet the look and quality you expect.