We’re truly sorry to hear that your order didn’t meet your expectations, especially for such an important event. Receiving items that are off-center, scratched, or poorly packaged is frustrating, and we understand your disappointment. We understand that you’ve already been in touch with our customer care team, and we trust they were able to assist you. No further action is needed at this time, but please know we’re always here to help if you need anything else in the future.