Ball Marker

We are sorry to hear that the ball markers did not meet your expectations. Upon reviewing your order, we noted that the uploaded QR code image was not scannable on the screen, which affected the final print outcome. For future orders, we strongly recommend carefully reviewing the preview mode and PDF proof prior to placing an order to ensure all design elements, including QR codes, meet your expectations. To help us assist you further, please reply to this email with a valid QR code, and we will review it to ensure it prints correctly. We hope this clarifies your concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

Thank you for your detailed and honest feedback. We are very sorry to hear about your disappointment with the ball markers and that the QR code is not scannable. We completely understand your frustration. To provide clarity, our ball markers are only 0.75" in diameter, with a printable design space of just 0.44". Due to this very small area, intricate designs with smaller details, like a QR code, will indeed not work as the details become too compressed for a scanner to read them successfully. We appreciate you highlighting this for future customers. For any future orders, we highly recommend checking the product dimensions listed on the page before designing. This helps to set clear expectations and ensure that all your design elements will be visible and effective on the final product. We value your feedback as it helps us improve how we communicate product limitations.