Cirrus Classic Ballpoint Pen

We are sorry to hear that the logo size on your Cirrus Classic Ballpoint Pen did not meet your expectations. Upon reviewing the product, we noted that the Cirrus Classic Ballpoint Pen has a limited printing area, which can make logos appear smaller than anticipated. For future orders, we recommend carefully checking the preview mode and PDF proof prior to placing your order to ensure the design meets your expectations. If you’re looking for a pen with a wider printing area to better showcase your branding, we suggest considering our Design Wrap Ballpoint Pen, which offers more space for logos and designs. You can explore this option via this direct link https://www.vistaprint.com/promotional-products/writing-office/pens/vistaprint-r-design-wrap-ballpoint-pen We hope this helps for future orders and ensures your branding stands out as intended. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

Thanks for bringing this to our attention, and we’re sorry to hear that the print size on your pens didn’t meet your expectations.. We have completed our checks and have emailed you details that speak to the resolution that has been provided to you. If you have any future product or design-related queries, let us know. We're here to help.

We sincerely apologize that the printed text on your pen was not legible. We understand how frustrating it can be to receive a product where the wording cannot be read, particularly when the logo printed correctly, and you have previously used the same wording successfully with another company. For this product, the available print area is 0.75” x 1.5”, and the submitted design extended to the edges of that space. Due to the limited print area, designs must be concise, with minimal text and sufficient spacing to ensure clear and readable results. We regret that this was not clearly communicated beforehand. As noted, we print exactly what is submitted without making design adjustments. If you would like, we would be happy to review a revised design or discuss alternative options that may better suit your needs. Thank you for your understanding, and we look forward to assisting you further.