VistaPrint® Design Wrap Ballpoint Pen

Thank you for sharing your feedback about the VistaPrint® Design Wrap Ballpoint Pens. We appreciate you taking the time to let us know, and we understand how important it is for every pen to function properly and reflect the quality you expect. We’re sorry to hear that only one of the pens worked, and even then, only barely. To assist further, we recommend providing clear photos of the product quality concerns so we can review the issue in detail and determine the best resolution for you, whether that be a replacement or a merchandise credit. Your feedback will also be shared with our production team to strengthen quality checks and ensure that pens consistently meet performance standards in future orders. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955. You can also visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We value your trust and look forward to resolving this matter promptly so you can enjoy your customized pens with confidence.

Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear that some of your pens failed to write—especially since these items are such an important part of your publicity efforts. To help us investigate this and provide a resolution, could you please respond to this email with a few images of the pens? Additionally, please let us know the exact number of pens that were affected so we can ensure we have the full picture. We look forward to hearing from you and making this right.