Thanks for sharing this with us, and we're sorry to hear of the less-than-favorable experience you've had with your recent hat order from us. We want to make this right and ask that you provide us with images of the affected hat so that we can work together to resolve this issue. If your request is urgent and you need an immediate solution, please reach out to our care team via https://www.vistaprint.com/customer-care/help-center.