Thank you for sharing your feedback—we sincerely regret any confusion regarding the Port Authority Flexfit 110 Performance Cap. We understand how unexpected it must have been to receive a snapback and flex-fit hybrid, especially if you were unfamiliar with this style. Upon reviewing the product page, we confirmed that this cap features a Custom Fit with Flexfit 110 technology and a 7-position adjustable snapback closure. To ensure clarity for future orders, we recommend double-checking product specifications and descriptions before purchasing to make sure the selected items align with your needs and preferences. While we realize this may not be the resolution you were hoping for, please know that we genuinely appreciate your feedback and remain committed to assisting you. If there’s anything we can do to further guide you toward a solution, please don’t hesitate to reach out—we’d love the opportunity to help.