Port Authority® Flexfit® Cap

We understand how disappointing it must be to receive a product where the logo appears smaller and less visible than you anticipated. As you have already contacted our customer care team, we trust they were able to assist you with this matter. At this time, no further action is required on our end, however please do not hesitate to reach out if you need any additional support. We are here to help.

Thanks for sharing this with us, and we’re sorry to hear about your less-than-favorable experience with the recent order of hats. Having issues with embroidery quality, sizing, and alignment is not the experience we would want for you and we have since completed our checks and recommend using simplified, bold designs, as small text, thin lines, and fine details don’t always embroider well. Bolder lettering improves clarity. We also recommend utilizing the digital proof option that's available to you to ensure the design is to your satisfaction before processing your order. We have emailed you information that speaks to the resolution that has been provided to you. We look forward to assisting with future products of interest.