We sincerely apologize for the issues you encountered with the hats, including the embroidery errors and inconsistent stitching. We understand how frustrating this must be, especially when expecting high-quality products. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

We’re sorry to hear that the caps didn’t arrive as expected. We understand how disappointing it is when the placement doesn’t match what you saw during customization, especially if you intended for the logo to be offset. To help us look into this and determine the best solution, please reply to this email with a photo of the cap you received. Once we have the image, we can review the placement issue and assist you further. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/. We look forward to assisting you.