We’re sorry to hear that the quality of the hat and the embroidery size did not meet your expectations. We understand how important it is for your logo to be clearly visible and accurately represented, and we sincerely apologize for the disappointment this has caused. If you could send us some images of the hats you received, we’d be happy to review the issue further and work toward a solution.

Thank you for sharing your feedback—we truly appreciate the opportunity to address this for you. While we’re glad to hear that the Richardson® Garment-Washed Trucker Cap itself is of great quality, we sincerely regret that the embroidery turned out smaller than expected and did not align with the positions you approved. We understand how frustrating this must be, especially given your past experiences with embroidery and heat press orders. To assist you further, we kindly ask that you reply to this review with clear photos highlighting the embroidery quality concerns. This will allow us to thoroughly assess the issue and work toward the best resolution possible. Rest assured, we will share your feedback with our relevant team to review our embroidery process and make improvements where necessary. Your satisfaction matters to us, and we appreciate the opportunity to make things right. Looking forward to hearing from you soon.